User account requests
Follow the steps below to request your log in credentials:
In you property, you have an administrator who sets up user accounts. Reach out directly to them.
Send the following details to your administrator:
First and last name of the user.
An email address.
The property you require access to.
You will then receive a welcome email with activation guidelines.
Configure personal preferences
Follow the steps below to configure your account. This helpful video will outline the details to assist you:
Click the user configuration
icon in the upper right of the screen.Click Preferences from the dropdown to view the options.
Under the header preferences update the fields as required:
Select the appropriate homepage view when you log in. Choose from:
Status.
Dashboard.
Calendar screen.
Click on the dropdown Default hotel if you have access to multiple properties and choose the property you would like to see the information on when you log in.
Click the the dropdown menu Date format and choose the preferred date format:
MM/DD/YYYY.
DD/MM/YYYY.
Click the dropdown menu Time zone. Set the correct time zone applicable to you.
Click First day of week and choose which day displays first in system calendars.
Drag the Out of Office bar to enable this setting and enter a colleague's email to redirect alerts that normally come to you until you disable it.
Configure alerts
Follow the steps below to configure alerts:
Click the user configuration
icon in the upper right of the screen.Click Preferences from the dropdown to view the options.
Enable alert types using the toggle:
Competitor rate alert.
Occupancy alert.
Pick up alert.
Segments occupancy alert.
Enter the time to send the alert, this uses your time zone.
Enter other users' email addresses to include them in alerts.
Click Submit when finished.
Troubleshooting
Below outlines the top troubleshooting issues:
Can't log in with provided credentials?
Type your password manually instead of copying and pasting. If issues persist, contact your system administrator.
Language not changing?
Ensure you've saved your preferences after making language changes and refresh the browser if needed.
Alerts not working?
Verify that your email address is correctly entered and that alert types are properly enabled using the toggles.
Frequently asked question
Below outlines the most frequently asked questions:
Why should I type my password instead of copying it?
For security reasons, the system works best when passwords are typed manually rather than pasted from other sources.
Can I change my homepage after initial setup?
Yes, go to User Configuration, click preferences and change your homepage selection at any time.
How do out-of-office settings work?
When enabled, alerts that would normally come to you are redirected to the colleague's email address you specify.
Can I set different time zones for different properties?
The time zone setting applies to your entire user account across all properties you have access to.
What happens if I don't configure alerts?
Alerts are optional. If not configured, you won't receive automated email notifications, but you can still view alerts within the system.